What to do if firmware update failed - Revision history

Admin at 06:53, 18 December 2015

2015-12-18T06:53:06Z

Admin at 06:49, 18 December 2015

2015-12-18T06:49:44Z

Admin at 06:48, 18 December 2015

2015-12-18T06:48:07Z

Admin at 08:24, 25 November 2015

2015-11-25T08:24:59Z

Admin at 08:23, 25 November 2015

2015-11-25T08:23:28Z

Admin at 08:22, 25 November 2015

2015-11-25T08:22:45Z

Admin at 08:22, 25 November 2015

2015-11-25T08:22:08Z

Admin at 08:20, 25 November 2015

2015-11-25T08:20:41Z

Admin at 08:20, 25 November 2015

2015-11-25T08:20:27Z

Admin at 08:19, 25 November 2015

2015-11-25T08:19:56Z

← Older revision		Revision as of 06:53, 18 December 2015
Line 179:		Line 179:

	<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>		<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>
−	~~[[Category:HowTos]]~~[[Category:Servicing]]	+	[[Category:Servicing]]

← Older revision		Revision as of 06:49, 18 December 2015
Line 179:		Line 179:

	<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>		<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>
−	[[Category:~~Categories~~]]	+	[[Category:HowTos]][[Category:Servicing]]

@@ Line 1: / Line 1: @@
 <span style="font-size:medium;">1.&nbsp;Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You&nbsp;can refer to below table of error code to identify the issues.</span>
 {| border="1" cellpadding="0"
@@ Line 179: / Line 179: @@
 <span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>

@@ Line 1: / Line 1: @@
-<span style="font-size:medium;">1.&nbsp;Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issues.</span>
+<span style="font-size:medium;">1.&nbsp;Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You&nbsp;can refer to below table of error code to identify the issues.</span>
-<span style="font-size:medium;"></span>
 {| border="1" cellpadding="0"
 |-
+| style="background-color: rgb(102, 153, 255);" |
-'''Error Code'''
+<span style="font-size:medium;">'''Error Code'''</span>
+| style="background-color: rgb(102, 153, 255);" |
-'''Description'''
+<span style="font-size:medium;">'''Description'''</span>
 |-
@@ Line 171: / Line 171: @@
 |}
-<span style="font-size:medium;"></span>
 <span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>

← Older revision		Revision as of 08:23, 25 November 2015
Line 1:		Line 1:
	<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issues.</span>		<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issues.</span>
		+	<span style="font-size:medium;"></span>
		+	{\| border="1" cellpadding="0"
		+	\|-
		+	\|
		+	'''Error Code'''

		+	\|
		+	'''Description'''
		+
		+	\|-
		+	\|
		+	FW_NOTFOUND=1
		+
		+	\|
		+	Cannot find firmware in update folder
		+
		+	\|-
		+	\|
		+	UPDATE_LOCKED=2
		+
		+	\|
		+	System is rebooting or another update is processing
		+
		+	\|-
		+	\|
		+	FW_NOFREESPACE=3
		+
		+	\|
		+	No enough space on the system volume to decrypt firmware image
		+
		+	\|-
		+	\|
		+	FW_FORMAT_ERROR=4
		+
		+	\|
		+	System update failed. Firmware file format error
		+
		+	\|-
		+	\|
		+	FW_DEGRADE_CHECK_ERROR=5
		+
		+	\|
		+	System update failed. Firmware degrade check error
		+
		+	\|-
		+	\|
		+	FW_EXTRACT_ERROR=6
		+
		+	\|
		+	System update failed. Extract firmware failed
		+
		+	\|-
		+	\|
		+	FW_DEGRADE_STORAGE2_ERROR=7
		+
		+	\|
		+	System update failed. Firmware degrade check IS_STORAGE_V2 error
		+
		+	\|-
		+	\|
		+	SYS_HALTING=8
		+
		+	\|
		+	The system is being shut down
		+
		+	\|-
		+	\|
		+	SSLLIB_NOTFOUND=9
		+
		+	\|
		+	SSL library is not found
		+
		+	\|-
		+	\|
		+	FW_UPDATE_CHECK_ERROR=10
		+
		+	\|
		+	Firmware update check failed
		+
		+	\|-
		+	\|
		+	FW_CRC_ERROR=11
		+
		+	\|
		+	Firmware CRC check failed
		+
		+	\|-
		+	\|
		+	FW_SIZE_ERROR=12
		+
		+	\|
		+	Check firmware size failed
		+
		+	\|-
		+	\|
		+	FW_RFS1_ERROR=13
		+
		+	\|
		+	mount RFS1 failed
		+
		+	\|-
		+	\|
		+	FW_RFS1_CRC_ERROR=14
		+
		+	\|
		+	RFS1 CRC failed
		+
		+	\|-
		+	\|
		+	FW_RFS2_ERROR=15
		+
		+	\|
		+	mount RFS2 failed
		+
		+	\|-
		+	\|
		+	FW_RFS2_CRC_ERROR=16
		+
		+	\|
		+	RFS2 CRC failed
		+
		+	\|-
		+	\|
		+	FW_KERNEL_FLASH_ERROR=17
		+
		+	\|
		+	Kernel flash error
		+
		+	\|-
		+	\|
		+	W_ROOTFS_FLASH_ERROR=18
		+
		+	\|
		+	RootFS flash error
		+
		+	\|-
		+	\|
		+	FW_ROOTFS2_FLASH_ERROR=19
		+
		+	\|
		+	RootFS2 flash error
		+
		+	\|-
		+	\|
		+	FW_KERNEL_UPDATE_ERROR=20
		+
		+	\|
		+	Kernel flash update failed
		+
		+	\|-
		+	\|
		+	FW_ROOTFS_UPDATE_ERROR=21
		+
		+	\|
		+	RootFS flash update failed
		+
		+	\|-
		+	\|
		+	FW_ROOTFS2_UPDATE_ERROR=22
		+
		+	\|
		+	RootFS2 flash update failed
		+
		+	\|-
		+	\|
		+	FW_UPDATE_IMG_ERROR=999
		+
		+	\|
		+	Execute update image failed
		+
		+	\|}
		+	<span style="font-size:medium;"></span>
	<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>		<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>

← Older revision		Revision as of 08:22, 25 November 2015
Line 1:		Line 1:
−	= <span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issue</span> =	+	<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issues.</span>
−
−	~~<span style="font-size:medium;"></span>~~
−
−	~~<span style="font-size:medium;"></span>~~<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issues.</span>

	<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>		<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>

← Older revision		Revision as of 08:20, 25 November 2015
Line 1:		Line 1:
−	= ~~<span style="font-size:medium;">.</span> =~~	+	= <span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issue</span> =
−
−
−
−	<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issue</span>

	<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>		<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>

@@ Line 1: / Line 1: @@
-= <span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issue.</span> =
+= <span style="font-size:medium;">.</span> =
 <span style="font-size:medium;"></span>
 <span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>
@@ Line 7: / Line 9: @@
 <span style="font-size:medium;">3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)</span>
-<span style="font-size:medium;"></span><span style="font-size:medium;">http://wiki.qnap.com/wiki/Manually_Updating_Firmware</span>
+<span style="font-size:medium;">[http://wiki.qnap.com/wiki/Manually_Updating_Firmware http://wiki.qnap.com/wiki/Manually_Updating_Firmware]</span>
 <span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>